Privacy Policy

This privacy policy is operated by Alcalà Technology.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
• The personal information we collect about you;
• What we do with your information, and
• Who your information might be shared with.

Who we are

Alcalà Technology and its wholly-owned subsidiary companies ('we' or 'us') are a 'data controller' for the purposes of the relevant data protection legislation including the Data Protection Act 2018, the General Data Protection Regulations and any subsequent legislation as appropriate (i.e. we are responsible for, and control the processing of, your personal information).

What information we collect?

Personal information provided by you

We collect the following personal information about you when you register with us, express an interest in or purchase products or services from us in person, over the telephone or online.

The information we collect may include
• Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender;
• Additional information regarding your vehicle including the registration, VIN number, service history, any works undertaken, insurance policy details, MOT and Tax status of the vehicle;
• Financial details where required to facilitate payment;

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• Give consent on his/her behalf to the processing of his/her personal data;
• Receive on his/her behalf any data protection notices; and
• Give consent to the transfer of his/her personal data abroad;

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of the provision of goods and services, quality assurance, training, fraud prevention and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) to identify you when you use our website. We use cookies and other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’), single-pixel gifs on our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies please see our Website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:
• identify you and manage any accounts you hold with us;
• process your order;
• maintaining a service record for your vehicle, conduct research, statistical analysis and behavioural analysis;
• carry out customer profiling and analyse your purchasing preferences;
• if you agree, let you know about other products or services that may be of interest to you — see 'Marketing’ section below;
• detect and prevent fraud;
• verifying your identity and carry out anti-fraud checks (see 'Credit checking' section below),
• providing you with payment options,
• assessing your application for a product, service or quote,
• ensuring that you can afford any financial agreement offered,
• ensuring that any insurance products are suitable for you,
• administer your finance agreements including updating you on and delivering our services, and
• monitor your use of our Websites and any response to advertising campaigns;
We may also offer enhanced services including MOT and service reminders, warranty updates and safety recalls where we believe this would be helpful or of interest.
Where your vehicle manufacturer maintains an electronic service record of your vehicle we may share details of any work with your manufacturer so that an accurate record can be kept.

Marketing

We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services, events, competitions and special offers which we feel may be of relevant interest to you.
We will ask whether you would like us and other businesses within our group to send you marketing messages when you first engage with us either in person, over the telephone or online. You have the right to withdraw or revise your marketing permissions at any time. See 'What rights do you have?’ below for further information.

Credit checking

We may do a credit check on you:
• make credit decisions about you and the people with whom you are financially associated;
• trace debtors, and
• prevent and detect fraud and money laundering.
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
If you want to see your credit file, please contact the credit reference agency which we use i.e. Experian or the agency used by the relevant Finance House.

Who your information might be shared with

We may disclose your personal data to:
• other companies within our group;
• our manufacturer partners;
• our agents and relevant service providers;
• credit reference agents—see 'Credit checking' above;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
• our business partners in accordance with the 'Marketing and opting out' section above;

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:
• access to your account is controlled by a password and user name that are unique to you;
• we store your personal data on secure servers.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
Our website may include links to third party websites, plug-ins and applications, as we use and post events photography on social media platforms. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy notices and statements. When you leave our website, we recommend that you read the privacy notice of other websites you visit.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your information out of the EEA

We may need to transfer your personal data to countries and territories which are located outside the European Economic Area, for the purpose of the provision of our goods and services. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:
• email, call or write to us (see ‘How can you contact us?’ below);
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
• email, call or write to us (see ‘How can you contact us?’ below);
• let us have enough information to identify you (e.g. account number, user name, registration details), and
• let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
• email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘manage your preferences’ button at the bottom of each of our marketing emails.
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

How to contact us

Please contact our Data Manager if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to technology@alcala.cat or write to us at Alcalà Technology, Crta. Taialà 14, 17007 Girona, Spain, or call us on +34 680 88 23 77.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
Do you need extra help?

If you would like this policy in large print please contact us (see ‘How can you contact us?’ above).

COMPLAINTS RESOLUTION PROCEDURE

Our Customer Complaint Process

We take all complaints very seriously. It is important to us that you are completely satisfied with your customer experience and the service we provide.
If you are not satisfied following the conclusion of this procedure and we are unable to resolve your complaint, where your complaint does not relate to a financial service, your co-operation will be sought to engage in alternative dispute resolution to achieve an outcome that is fair and reasonable to all Parties.
If your complaint relates to a data protection issue, please contact the Data Manager, details of which are given above under ‘How to contact us?’.